Last Updated: 01 Dec 2025

1. Introduction

Lumina Food LLP (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping/billing address
• Order details

Automatically Collected Data

• IP address
• Device and browser information
• Pages visited
• Time spent on site
• Cookies & analytics data

We do not collect or store payment card details. All payments are processed securely by third-party providers.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate updates, confirmations, and support
• Improve website performance and user experience
• Analyze traffic through analytics tools
• Respond to inquiries or requests
• Detect and prevent fraud or misuse

We do not sell or rent your data to any third party.

4. Sharing Your Information

Your data may be shared only with trusted partners for essential operations:

• Shipping & logistics providers
• Customer support tools
• Analytics services (e.g., Google Analytics)
• Legal authorities if required by law

These partners are required to protect your information and use it only for the intended purpose.

5. International Users

We ship orders worldwide. If you are accessing our website from outside India, you consent to your data being transferred and processed in India under applicable laws.

6. Data Protection & Security

We maintain reasonable security measures to protect your information.
However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your region, you may have the right to:

• Request access to the data we hold
• Request corrections or updates
• Request deletion (where applicable)
• Opt out of marketing emails
• Control cookie settings in your browser

To make a request, contact us at hello@luminafood.com.

Cookie Policy

8. What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and user experience.

9. How We Use Cookies

We use cookies for:

• Website performance
• User preferences (e.g., language)
• Analytics and traffic measurement
• Improving site navigation
• Enhancing shopping experience

10. Types of Cookies We Use

Essential Cookies

Required for the website to work (e.g., cart, login, security).

Analytics Cookies

Used to understand traffic, behaviour, and improve our website.

Functional Cookies

Remember user choices and settings.

Third-Party Cookies

Used by analytics tools or embedded services.

11. Managing Cookies

You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.

12. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

13. Children’s Privacy

We do not knowingly collect data from children under 13.
If you believe a child has shared information with us, please contact us immediately.

14. Changes to This Policy

We may update this Privacy & Cookie Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For any privacy-related questions or concerns:

Lumina Food LLP
📧 Email: hello@luminafood.com
📞 Phone: +91 92270 86376